99abai Privacy Policy

1. About This Policy and the Data Controller

This Privacy Policy applies to all personal data collected and processed by 99abai in connection with the operation of the online casino and sports betting platform accessible at https://99abai.com (the "Platform"). References to "99abai", "we", "us", or "our" refer to the entity operating the 99abai Platform.

99abai acts as the data controller in respect of personal information collected directly from players and from third-party sources in connection with the provision of Platform services. This Policy applies to all registered and unregistered users who access or browse the 99abai Platform, including players based in Pakistan and other jurisdictions.

2. Information We Collect

99abai collects personal information in the following categories:

• Registration Data: Full legal name, date of birth, residential address, email address, and mobile phone number provided at the time of account creation.
• Identity Verification (KYC) Data: Copies of government-issued identity documents (such as CNIC), utility bills or proof of address, and facial photographs or selfies submitted to satisfy anti-money laundering and age verification requirements.
• Financial Data: Payment method details, transaction history, deposit amounts, withdrawal requests, and PKR balance information. Full payment card numbers are not stored by 99abai; card processing is handled by PCI-DSS compliant payment service providers.
• Gameplay and Betting Data: Game session logs, bet histories, win and loss records, bonus usage, and sports betting activity.
• Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and session timestamps collected automatically when you access the Platform.
• Communications Data: Records of correspondence submitted to 99abai customer support, including chat transcripts, emails, and support ticket content.
• Responsible Gaming Data: Self-imposed deposit limits, loss limits, cooling-off period activations, and self-exclusion requests made through your account settings.

3. How We Use Your Information

99abai uses collected personal data for the following purposes:

• To create, verify, and manage your 99abai player account.
• To process deposits and withdrawals in PKR via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other supported payment methods.
• To verify your identity and age in compliance with anti-money laundering (AML) and Know Your Customer (KYC) obligations.
• To provide, maintain, and improve the Platform, including personalising the game lobby and betting interface based on your activity.
• To detect, investigate, and prevent fraudulent activity, collusion, bonus abuse, and other conduct prohibited under the 99abai Terms & Conditions.
• To administer bonuses, promotions, and loyalty programmes where applicable.
• To provide customer support and respond to enquiries, complaints, or disputes.
• To comply with applicable legal and regulatory obligations, including reporting to competent authorities where required.
• To send transactional communications relating to your account, including deposit confirmations, withdrawal notifications, and security alerts.
• To send marketing communications where you have consented to receive them and have not subsequently opted out.

4. Legal Bases for Processing

Where applicable data protection law requires a legal basis for processing personal data, 99abai relies on the following:

• Contractual Necessity: Processing is necessary to perform the contract between 99abai and the player, including account management, payment processing, and game provision.
• Legal Obligation: Processing is necessary for compliance with AML, KYC, and other applicable regulatory requirements.
• Legitimate Interests: Processing is necessary for the legitimate interests of 99abai, including fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by the player's fundamental rights.
• Consent: Processing is based on consent where we send optional marketing communications. Consent may be withdrawn at any time.

5. Cookies and Tracking Technologies

99abai uses cookies and similar tracking technologies to operate the Platform and improve the user experience. Cookies used by 99abai fall into the following categories:

• Strictly Necessary Cookies: Required for the Platform to function, including session authentication and security tokens. These cannot be disabled without preventing access to the Platform.
• Functional Cookies: Remember your preferences, such as language settings and responsible gaming tool configurations.
• Analytics Cookies: Collect aggregated data on how players use the Platform to enable performance improvements. Data collected through analytics cookies does not identify individual players.
• Marketing Cookies: Used to deliver relevant promotional content where you have consented. These may be disabled via your browser settings or the Platform's cookie preference centre.

You may manage cookie preferences at any time through your browser settings. Note that disabling certain cookies may affect Platform functionality.

6. Sharing Your Information with Third Parties

99abai does not sell or commercially transfer your personal data to third parties for their independent use. Data is shared only in the following limited circumstances:

• Payment Processors: Personal and financial data is shared with payment service providers — including JazzCash, Easypaisa, and international payment processors — to the extent required to process transactions.
• Identity Verification Services: KYC data including CNIC details and facial images may be shared with certified identity verification providers operating under appropriate data security standards.
• Game Providers: Game session data is processed by third-party game providers (such as PG Soft and Pragmatic Play) in connection with the provision of their certified games. These providers operate under contractual data protection obligations.
• Legal and Regulatory Authorities: 99abai may disclose personal data to competent authorities, regulators, or law enforcement bodies where required by applicable law or a valid legal order.
• Corporate Transactions: In the event of a merger, acquisition, or asset sale involving 99abai, player data may be transferred as part of the transaction, subject to equivalent data protection commitments being maintained by the acquiring entity.

7. International Data Transfers

The 99abai Platform serves players primarily in Pakistan. Some personal data processed in connection with Platform operations may be transferred to and stored in jurisdictions outside Pakistan. Where such transfers occur, 99abai implements appropriate safeguards — including contractual protections with data recipients — to ensure that your personal data receives an equivalent level of protection regardless of where it is processed.

8. Data Retention

99abai retains personal data for as long as is necessary to fulfil the purposes described in this Policy and to comply with applicable legal and regulatory obligations. The following general retention periods apply:

• Account and KYC data is retained for a minimum of 5 years from the date of account closure, in accordance with standard AML record-keeping requirements.
• Transaction records are retained for a minimum of 5 years from the date of the relevant transaction.
• Customer support communications are retained for 2 years from the date of the interaction.
• Marketing consent records are retained for as long as the consent remains valid and for 1 year following withdrawal of consent.

Following the applicable retention period, personal data is securely deleted or anonymised in accordance with 99abai's data disposal procedures.

9. Your Rights Regarding Your Personal Data

Subject to applicable law, you may have the following rights in relation to personal data held by 99abai:

• Right of Access: You may request a copy of the personal data 99abai holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data in certain circumstances, subject to 99abai's legal retention obligations.
• Right to Restriction: You may request that 99abai restricts processing of your personal data in certain circumstances.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact 99abai support. We will respond to data rights requests within 30 calendar days of receipt. Identity verification may be required before a request is fulfilled.

10. Children and Minors

The 99abai Platform is strictly restricted to individuals aged 18 years and above. 99abai does not knowingly collect personal data from individuals under the age of 18. If 99abai becomes aware that an account has been registered by a minor, the account will be immediately suspended, all personal data associated with the account will be deleted, and any funds held will be dealt with in accordance with applicable legal requirements. If you have reason to believe that a minor has created a 99abai account, please contact our support team immediately.

11. Security Measures

99abai implements technical and organisational security measures appropriate to the risk associated with processing personal data on a real-money gambling platform. These measures include SSL/TLS encryption for data in transit, encryption of sensitive data at rest, access controls restricting internal data access to authorised personnel, regular security assessments and vulnerability testing, and two-factor authentication options for player accounts.

Despite these measures, no internet-based system can guarantee absolute security. Players are encouraged to maintain strong, unique passwords for their 99abai accounts and to enable two-factor authentication to reduce the risk of unauthorised access.

12. Marketing Communications

99abai may send promotional emails or on-platform notifications about bonuses, new games, and special offers where you have opted in to receive such communications. Marketing communications will clearly identify 99abai as the sender and will include an unsubscribe mechanism in every message. You may opt out of marketing communications at any time by using the unsubscribe link in any marketing email or by updating your communication preferences within your account settings. Opting out of marketing communications does not affect transactional communications relating to your account.

13. Responsible Gaming and Data

Personal data including gameplay patterns, deposit frequency, and session duration is monitored by 99abai's responsible gaming systems to identify behaviour that may indicate problem gambling. Where such indicators are detected, 99abai may reach out to the player concerned with information about responsible gaming resources or apply temporary protective measures in accordance with the Responsible Gaming policy. This processing is conducted on the basis of legitimate interests and applicable responsible gaming obligations. Responsible gaming-related data, including self-exclusion records, is retained for the full duration of any exclusion period plus the applicable post-exclusion retention period to prevent re-registration during exclusion.

14. Changes to This Privacy Policy

99abai reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email to the address associated with their account, or through a prominent notice on the Platform, no fewer than 14 days before the amended policy takes effect. Continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Privacy Policy. The "Last Updated" date at the top of this page will reflect the date of the most recent revision.

15. How to Contact Us

For all privacy-related enquiries, data rights requests, or concerns regarding this Privacy Policy, please contact the 99abai support team. Our support staff operate in English and are available 24 hours a day, 7 days a week.

Contact email: [email protected] (displayed as plain text — not a clickable link).

We will acknowledge privacy enquiries within 5 business days and provide a substantive response within 30 calendar days of receipt.