This Privacy Policy explains how 99abai collects, uses, stores, and protects the personal information of players who register and use our platform. Please read this document carefully. By creating a 99abai account you confirm that you have read and accepted this policy.
Six commitments that shape how 99abai handles your personal data
This Privacy Policy applies to all personal data collected and processed by 99abai in connection with the operation of the online casino and sports betting platform accessible at https://99abai.com (the "Platform"). References to "99abai", "we", "us", or "our" refer to the entity operating the 99abai Platform.
99abai acts as the data controller in respect of personal information collected directly from players and from third-party sources in connection with the provision of Platform services. This Policy applies to all registered and unregistered users who access or browse the 99abai Platform, including players based in Pakistan and other jurisdictions.
99abai collects personal information in the following categories:
99abai uses collected personal data for the following purposes:
Where applicable data protection law requires a legal basis for processing personal data, 99abai relies on the following:
99abai uses cookies and similar tracking technologies to operate the Platform and improve the user experience. Cookies used by 99abai fall into the following categories:
You may manage cookie preferences at any time through your browser settings. Note that disabling certain cookies may affect Platform functionality.
99abai does not sell or commercially transfer your personal data to third parties for their independent use. Data is shared only in the following limited circumstances:
The 99abai Platform serves players primarily in Pakistan. Some personal data processed in connection with Platform operations may be transferred to and stored in jurisdictions outside Pakistan. Where such transfers occur, 99abai implements appropriate safeguards — including contractual protections with data recipients — to ensure that your personal data receives an equivalent level of protection regardless of where it is processed.
99abai retains personal data for as long as is necessary to fulfil the purposes described in this Policy and to comply with applicable legal and regulatory obligations. The following general retention periods apply:
Following the applicable retention period, personal data is securely deleted or anonymised in accordance with 99abai's data disposal procedures.
Subject to applicable law, you may have the following rights in relation to personal data held by 99abai:
To exercise any of these rights, please contact 99abai support. We will respond to data rights requests within 30 calendar days of receipt. Identity verification may be required before a request is fulfilled.
The 99abai Platform is strictly restricted to individuals aged 18 years and above. 99abai does not knowingly collect personal data from individuals under the age of 18. If 99abai becomes aware that an account has been registered by a minor, the account will be immediately suspended, all personal data associated with the account will be deleted, and any funds held will be dealt with in accordance with applicable legal requirements. If you have reason to believe that a minor has created a 99abai account, please contact our support team immediately.
99abai implements technical and organisational security measures appropriate to the risk associated with processing personal data on a real-money gambling platform. These measures include SSL/TLS encryption for data in transit, encryption of sensitive data at rest, access controls restricting internal data access to authorised personnel, regular security assessments and vulnerability testing, and two-factor authentication options for player accounts.
Despite these measures, no internet-based system can guarantee absolute security. Players are encouraged to maintain strong, unique passwords for their 99abai accounts and to enable two-factor authentication to reduce the risk of unauthorised access.
99abai may send promotional emails or on-platform notifications about bonuses, new games, and special offers where you have opted in to receive such communications. Marketing communications will clearly identify 99abai as the sender and will include an unsubscribe mechanism in every message. You may opt out of marketing communications at any time by using the unsubscribe link in any marketing email or by updating your communication preferences within your account settings. Opting out of marketing communications does not affect transactional communications relating to your account.
Personal data including gameplay patterns, deposit frequency, and session duration is monitored by 99abai's responsible gaming systems to identify behaviour that may indicate problem gambling. Where such indicators are detected, 99abai may reach out to the player concerned with information about responsible gaming resources or apply temporary protective measures in accordance with the Responsible Gaming policy. This processing is conducted on the basis of legitimate interests and applicable responsible gaming obligations. Responsible gaming-related data, including self-exclusion records, is retained for the full duration of any exclusion period plus the applicable post-exclusion retention period to prevent re-registration during exclusion.
99abai reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email to the address associated with their account, or through a prominent notice on the Platform, no fewer than 14 days before the amended policy takes effect. Continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Privacy Policy. The "Last Updated" date at the top of this page will reflect the date of the most recent revision.
For all privacy-related enquiries, data rights requests, or concerns regarding this Privacy Policy, please contact the 99abai support team. Our support staff operate in English and are available 24 hours a day, 7 days a week.
Contact email: [email protected] (displayed as plain text — not a clickable link).
We will acknowledge privacy enquiries within 5 business days and provide a substantive response within 30 calendar days of receipt.
Contact our support team for data rights requests or privacy enquiries. To understand how 99abai protects players, visit our Responsible Gaming page — or explore the platform directly through your account.